Cancellation Policy

Cancellation Requests

Customers may request service cancellation through official Moklav Japan support channels. Requests should include account, service, invoice, and verification details where required.

Service Closure

• Services may remain active until the end of the paid service period unless earlier termination is required.
• Pending invoices, unpaid dues, recovery charges, or contractual obligations must be cleared.
• Customers should download server data, databases, backups, and hosted content before cancellation is completed.
• Service data may be removed after cancellation, expiry, or termination according to operational retention practices.

Custom or Dedicated Services

Custom, dedicated, reserved, or specially provisioned infrastructure may require additional handling before cancellation can be completed.

Abuse and Unpaid Accounts

Cancellation does not remove responsibility for unpaid dues, abuse reports, prohibited use, fraud, or policy violations that occurred before the cancellation request.